Importance of Reviews
We request all our travelers to post reviews about their experiences for the booked tours and activities. We believe it is important as it helps in understanding:
• If a particular tour is appropriate to book
• Learn and stay informed about how to get the best out of the trips they book with us
• Provides a 1st hand feedback on the things our operators or we could improve our services further
Reviews are certainly a true depiction of the experience one gets while exploring the destinations or activities. It discusses the quality of services and the opinion of the end customer. However, they are not the views of Hop on Hop off Barcelona. Our company is not liable if the information provided by the customers are not accurate or misrepresents information.
Who can review our products?
Travelers who have in the past or recently booked and completed an activity or a tour through us are eligible to write a review. The can express their experiences and suggestions after availing our services. We do not feature internal or supplier reviews on our website. However, our team reserves the right of publishing replies posted by operators for the original reviews featured on the website.
By using this service, customers are representing and warranting the following:
• They own or control the rights of materials posted.
• They are posting accurate materials as on the date submitted.
• They will never post and distribute materials of information that is owned by a third party without getting a written consent of the concerned party before doing so
Usage Rights Concerning Images or Videos
Any image or video submitted by the user will be published along with the review until and unless they contain illicit or commercial content or something that is unrelated to the experience. These images and videos will be archived by our company and be used on the website or the affiliate sites as and when needed.
The customer will not claim any proprietary rights on the submitted material and may have no objections of it being freely used, distributed or copied as and when needed.
At our company, we love to hear from travelers and share their experiences to help other travelers. This is highly valuable as it will help future travelers to make the most out of the tour. It enlightens them about the experience and the quality of experience they had. To ensure customers are confident enough with these reviews we only share basic personal information about the traveler along with the reviews. However, no such information will be shared with any other 3rd party with the consent of the original customer.
Reviews and Content Monitoring
The reviews submitted by our travelers are never edited or modified. However, we do reserve the right to publish the review. It they violate the prescribed guidelines; they will not be published on the website. In those cases, the traveler/customer is informed about the same with the applicable reason.
Our quality control team strictly monitors the submissions and processes them to be published as soon as possible. We believe in quick publishing as particular information shared can be both credible and useful to the reader. If any complaint is received we make sure it is forwarded to the concerned operator to seek a resolution at the earliest. We also ensure that all important facts and data before publishing content is collected for presenting the fair view.
In case you have come back from a tour booked through us and haven’t received an email asking to post your reviews, feel free to send an email to firstname.lastname@example.org
Indemnity & Liability
While suing the service provided by us, you represent and warrant:
• As an informed and responsible user you will never by intention or by negligence post information which may cause offense or injury to a person or any business. You will never post comments, materials, and information which are untrue, defamatory, malicious, obscene, abusive or anything that is close to the above.
• You will never act in a manner that is misleading or deceiving in nature that engages or encourages a fraudulent act or an illegal activity.
The content or materials submitted by our user are never edited and believes that they are by the law of the land. Hop on Hop off Barcelona will not be responsible or liable for the materials submitted. Additionally, the company will never verify, approve or endorse comments and views expressed by these user materials that are personal views of the individuals who have submitted them. A decision made by these reviews or comments appearing with our services will be taken at the risk of the user himself/herself.